General
What is UNIONREACH?
UNIONREACH is a platform designed specifically for Trade Unions and Associations for creating custom private mobile applications. UnionReach is designed to enhance membership engagement through advanced communication and information sharing functionality.
How do I implement UNIONREACH for my local?
After purchase (https://unionreach.net/pricing-v1/), your iOS & Android applications and your administrative portal access credentials will be provided within 48 hours. The UNIONREACH support team will be available to assist you through all stages of setup and launch.
Admin and User Management
Can I add additional administrators?
Yes. Your price plan includes a number of sub-administrators. You can purchase additional sub-administrators if needed.
Can I assign limited permissions to sub-admins?
Yes, you can assign specific permissions like “Messaging Only” or group-based limitations to your sub-administrators.
How are administrative functions accessed?
You can access your admin functions from a standard browser (Chrome and Safari recommended) or from phone within your UnionReach mobile application.
Can I create and manage member groups?
You can create, edit, and manage member groups via the “Groups” administration function. Groups are used to address messages, to limit information rendering and to filter your membership listing.
Can I allow my members to join or leave their groups themselves?
Yes, you set any groups to have “Open” functionality. Open groups are presented to your members so they can join or leave those groups themselves.
Can I set Tags (Custom Fields) to sub-divide my membership?
Yes. You can set up to five tag fields each with unlimited values. You can subdivide your membership and address your communications using the ‘and’ or ‘or’ functions for greatest flexibility.
App Customization
What options are available for customizing the app’s appearance?
Under ‘Settings,’ select ‘Home Screen Layout’ Here you will be able to change the name, description and home page images that are shown on your app’s home screen. (Section 3.1)
Can I add my Social Media Links to our mobile app?
Yes, under ‘Settings,’ menu item, you will see ‘Social Media’. Tab here you can enter and edit links to your Facebook, Instagram, and Twitter (X) pages.” (Section 3.6)
How do I change my app’s home screen layout?
Under ‘Settings’ you will see the ‘Display Format’ tab. You can choose a ‘Message First’ or ‘Link First’ configuration. Section 3.4 of the Admin User Guide
Can I customize the app’s color scheme?
Yes, under the “Color Selection” tab in Settings you can pick a new color or use a variety of color-coding styles (Hex, RGB, HSLA), to generate your custom color..
Messaging and Communication
What types of messages can I send?
You can send various types of messages, they include:
Basic Messages: Formatted text, graphics, and links.
Pre-created HTML/PDF Files: Elaborate messages created using any HTML or PDF editor.
Private Audio & Video Messages: Audio or video files uploaded to the Union Reach platform.
Voice, Text, Video, or HTML/PDF Messages: These can be sent to one, some, or all your app users and followers.
Each message type can include additional elements such as images, links (to video, audio, websites, phone numbers, or emails), and can be customized using the embedded editor.
What are Banners and what are they used for?
“A Screen Banner is a named image containing one or more elements of your published information.” They are used to organize and present information and links within the app in an attractive and meaningful way. Combining Information and Functions, Displaying Links, Customizing Appearance and Banners can dynamically display different content to different users based on their group memberships. This we call ‘Dynamic Content’.
Can I schedule a message for later delivery?
Yes, after composing your message and selecting the recipients, you will have the option to schedule the message. Select ‘Schedule’ set Date & Time, confirm the schedule to queue your message for delivery at your chosen date and time. UNIONREACH provides detailed analytics like open rates, read receipts, and feedback from your messages.
User Engagement
How do users install the app?
Users can install via invitation links, QR codes, or by installing them directly from the play stores.
Can I control who can install my app?
Yes, you have two ways of controlling access.
- You can set an access code so that no-one without your code can install
- You can upload a list of your members so that anyone not on the list will be denied.
Technical Support
What should I do if I encounter a bug?
Contact UNIONREACH support through your admin dashboard or email, providing details about the issue.
Can I enable two-factor authentication (2FA) for admins?
Yes, 2FA can be activated for enhanced security, requiring an OTP during admin login.
For Admin Users
Can I restrict instant messaging (IM) to certain groups or admins only?
Next Software release you will be able to restrict IM to groups and admins.
Can I control user access to certain app features?
Yes, you can disable or enable IM for individual users and restrict access to specific groups or features.
What happens when a user forgets their password
Direct the user to the “Forgot Password” link on the login page. You can also force a password reset from the admin panel.
What are the steps to delete a user?
Select the user from the list, click “Delete User,” and confirm. Deleting a user removes all their data from the platform. How do I ensure only verified users join my app?
Use the phone verification feature during registration. You can enable or disable it by contacting UNIONREACH support.
What customization options are available for the registration form?
You can add required custom fields, enable group selection (CRF), or simplify registration to basic fields like name and phone number.
What kind of analytics does UNIONREACH offer?
UNIONREACH offers several types of analytics to help you track and improve the effectiveness of your communications: Open Rate Analytics: Read Receipt Analytics: Feedback Analytics Message History & Analytics
Does UNIONREACH support multiple languages?
Yes, ask about UNIONREACH’s language capabilities and options for localization based on your target audience.
What security features are included?
2-Factor Authentication (2FA) for admins and Access codes for app security. (Sections 3.2 & 3.3)
What are the ongoing costs after setup?
Costs include monthly service fees, additional user or message credits, and optional add-ons like API access, additional Administrators and Professional Service bundles
Messaging and Content Management
Can I segment my audience for targeted messaging?
Yes, you can. The following features of: Groups, Tags (Custom Fields) and the ability to filter users by status, rank, etc. allow you to tailor your communications to specific segments of your membership.
What types of multimedia content can I include in messages?
Documents: PDF or HTML format documents.
Media Files: Video and Audio files.
Direct Links: to phone numbers, email addresses and to any web-accessible information, functions, or websites.
This content can be organized and presented via links within screen banners, making it easily accessible to users. (Section 6.2 of the user guide).
How do I manage off-app communications?
UNIONREACH allows you to send SMS-based notifications and links to users who haven’t installed the app, ensuring broader reach.
User Engagement and Analytics
Can I gather member feedback through the app?
Yes
How do I welcome new members to my app?
Create a custom welcome message that automatically gets sent when a user registers on your app
Support and Troubleshooting
What if I need help setting up my app?
UNIONREACH provides support and onboarding assistance to help you get started.
What should I do if I encounter a technical issue?
Contact UNIONREACH’s support team through the admin dashboard or email for assistance.
We value your feedback.
Please email suggestions for improvements to info@unionreach.io. Thank you